Last Updated on April 16, 2026
NEOHUMAN LLC Privacy Policy
Effective Date: April 16th, 2026
NEOHUMAN LLC (“NEOHUMAN,” “we,” “us,” or “our”) operates the NEOHUMAN website, mobile application, AI coaching tools, workout planning tools, meal-planning tools, community features, and related services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use the Services.
Information We Collect
We may collect:
account and identity information, such as your name, email address, username, password, age confirmation, and profile details
wellness and health-related information that you choose to provide, such as workout history, activity level, height, weight, body composition inputs, fitness goals, dietary preferences, allergies, food restrictions, meal logs, sleep inputs, symptoms you voluntarily provide, injuries you voluntarily disclose, and similar health, fitness, and nutrition information
user content, such as photos, comments, posts, messages, reactions, support requests, and community submissions
transaction information, such as subscription status, billing records, and purchase history; device, log, and usage information, such as IP address, browser type, app version, crash logs, identifiers, and pages or features used
location information, only if you enable location-based features
and communications and feedback.
How We Use Your Information
We may use the information we collect from you for various purposes, including:
create and manage accounts
provide, maintain, personalize, and improve the Services
generate workout plans, meal-planning outputs, educational content, and AI-assisted recommendations
operate community and moderation features
process payments and subscriptions
detect security incidents, fraud, abuse, and violations of our Terms
communicate with you about the Services, support, legal notices, and, where permitted, marketing
and comply with legal obligations and enforce our policies.
AI Features
The Services use automated systems and artificial intelligence to help generate content, recommendations, plans, and other outputs. AI-generated outputs may be incomplete, inaccurate, or inappropriate for your circumstances.
How we disclose information
We may disclose information:
to service providers that help us host, secure, moderate, support, analyze, and process payments for the Services
to cloud, infrastructure, security, analytics, customer support, and content moderation vendors acting on our behalf
if you choose to post content publicly or share it with other users
in connection with a merger, acquisition, financing, or asset sale
and when required by law or when reasonably necessary to protect rights, safety, or the Services.
Cookies
Our website may use cookies to enhance your browsing experience and collect information about how you interact with our site. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent, but some features of the site may not function properly without cookies. We and our vendors may use cookies, SDKs, pixels, and similar technologies for essential site operation, security, analytics, and service functionality.
Sensitive Health Data
We do not sell consumer health data. We do not disclose health, fitness, meal, symptom, or similar sensitive wellness data to third-party advertising platforms for targeted advertising. If we ever need to collect, use, or share additional categories of consumer health data for additional purposes, we will provide any disclosures and obtain any consent required by law before doing so.
Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, to provide the Services, to comply with law, to resolve disputes, to enforce agreements, and to maintain appropriate business and security records. We may deidentify or aggregate information and retain deidentified or aggregated information as permitted by law.
Your choices and rights
Depending on where you live, you may have rights to access, delete, correct, obtain a copy of, opt out of certain processing of, or limit the use of certain personal information. You may also request account deletion. We describe how to exercise those rights in our Privacy Choices page and, where applicable, our Consumer Health Data Privacy Notice.
Account deletion
You may request deletion of your account within the app and/or by email. Some information may be retained as required by law, for tax or payment recordkeeping, security, fraud prevention, dispute resolution, or other legitimate and lawful business purposes.
Children
The Services are intended for adults age 18 and older. We do not direct the Services to children and do not knowingly collect personal information from anyone under 18.
Security
We use administrative, technical, and physical safeguards designed to protect personal information. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
Changes to this Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically for any updates.
Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at support@neohumanapp.com